Driver by the name Jeff was fantastic. First of all he came earlier than my set time and waited for me. On the way to the border crossing he offered me to buy a coffee, after I told him that I had a 17 hours nonstop flight and didn't sleep well. He helped at the Johor border crossing and customs. He was handling my 2 heavy suitcases. I'll ask Richard if he could designate Jeff again on the way back. Richard also was helpful from the beginning. He is very professional. His company is very reliable.